Been using Grubhub occasionally for the past 5+ years. Been happy customer until my last 2 orders. The one before driver excepted it, and I saw her drive on the other side of town and go home, she canceled pick up. Another driver excepted the order only he was 40 minutes out from picking it up. I attempted to cancel the order with no luck at all from GrubHub. Got in the car, drove down and picked up my own order. GH Wouldn’t refund their fee for delivery. Last night ordered from the same burger joint. 45 minutes later, no one still had accepted the delivery. Tried to cancel the order, but because the restaurant excepted it, it was to late to cancel. At that time, someone excepted the delivery and it was here 10 minutes later. Kudos to the driver, however the company he works for leaves a lot to be desired! Ended up eating cold food. Online chat with GH and only got a $5 credit. Ask for more and they end the conversation, SMH. Guess I’m moving to Uber eats
9 months ago
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