I would not recommend using Grubhub for anything. We ordered from Panda Express and for not apparent reason we got an email saying our order was cancelled. We called the restaurant, confirmed the order again before contacting a representative at Grubhub. The man said he called and confirmed with the restaurant that our order was processed again and that it was ready to be picked up. He told me that he would have a driver pick it up and it would be delivered in 20 minutes. After an hour went by I called the restaurant again to see if the order had been picked up. They said it was still sitting there ready. I called Grubhub again and they told me that they did not have a driver to pick it up and that they have no control over the drivers. I asked why the man before told me that he was sending a driver and we would have our food within 20 minutes if they had no control over their drivers. She instructed us that our food, that had been sitting there for an hour and a half at this point could be picked up. She put me on hold and said she called the restaurant but she did not call them. Not one but two representatives lied to me. This was the worst experience and I will never order from them again. They weren't even going to tell us that our food was not on it's way and were not going to refund the money until I had to get ugly with them. They are unprofessional.
3 years ago
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