It seems it's not bad enough that it's fairly rare to have an on-time, less than ice cold meal that the driver actually delivers to your door, when ordering from Grubhub. Or that the fees have sky rocketed. Or that any time something goes wrong, Grubhub just tells you to call the restaurant. Or that no matter how egregious the blunder, the only "customer service" answer is to offer a discount on a subscription to the service that isn't working for you. Even with all that, I sadly trusted that Grubhub could deliver an important business lunch from the restaurant to my office directly across the street (it was a rare day in the office, clients coming for meetings and no one available to pick the food up). I ordered (and paid) 24 hours in advance and received a confirmation that I'd have lunch delivered the next day at 12pm. 30 minutes before 12, I got a text saying lunch would be delivered between 12 and 12:10pm. And at 12:10pm with an office full of hungry clients, I got a text saying my order was canceled and I had been refunded. I had no choice but to leave the meetings, and walk across the street to the restaurant to find out what had happened, and candidly, beg for the food. When I got there the restaurant was slow and the manager said he had not received any order but he would be happy to make the lunches. While I waited for the restaurant to prepare the food, my phone rang. It was an employee of Grubhub saying that the restaurant wasn't taking orders, that's why my order was canceled. I told the gentleman that I was in the restaurant and that they were indeed taking orders and currently making my food, and that I was very upset. He hung up on me (in fairness to him, I may have said... after being lied to..."this is bullsh#!"). This feels more like the Russian mafia than a service I (countless times) paid a premium for. Complete lack of commitment, loyalty or honesty is something that I and hundreds of thousands of others experience daily with this terrible company. I've finally deleted the Grubhub app after complaining to a "customer service" rep (where I declined the oh-so-tempting subscription discount). I will not go back to Grubhub. Ever. Ever... ever ever ever.