I wouldn't even rate them a 1 if I had the option. I have had issues with 3 of my orders, first time I received a text that food was delivered, however I never got it. Second time I left a specific message for driver to text or call me on arrival to confirm delivery was made, thankfully he did text and said he put food on my porch, when I didn't receive it he realized he left it on my neighbor's porch. Well the last and final time I will ever order thru Grubhub again, I got a text saying food was delivered and sure enough I never received it. I called restaurant to confirm order was picked up and it was, but I never got it delivered to me. I will never order thru Grubhub again, their drivers are incompetent.