Delivery drivers are constantly dropping off orders to the wrong apartment. I even have it set that they're suppose to knock on my door and physically hand me the order. I've finally got fed up with the incompetence so canceled my membership and will be switching to DoorDash. Grubhub, there's a reason you're losing customers and it's due to your drivers, costs of said incompetence and lack of service. Maybe actually give the drivers an incentive to deliver to the correct address, like requiring customers to only be able to give a tip once they receive the order instead of before. And not take a cut from that tip.
2 years ago
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