Everything about this service is bad. Drivers never show up on time, forget order items, or most of the time, never even show up with the food. In the past 6 months I can count on 1 hand how many times I’ve had a successful order.
Also, we have grub hub + which is supposed to reduce the costs of service fees, and decrease the delivery time. This is not the case, Grub Hub increases the cost of the items for delivery to make up any difference in these “removed fees” I placed an order for Taco Bell and the total came out to about $42, with priority delivery. Our driver took 2 orders before picking up my order. What should have been a 20min delivery, took upwards of an hour - just to ultimately be canceled. I drove to the Taco Bell myself - placed the order and left spending only 25 bucks
Help center is utterly useless, wait times are incredibly long, and you communicate with people with the IQ of a grape, that’s right, a grape has more competence than these people. Order didn’t get delivered? Here is a $5 coupon to make up for the $50 order we never got to you. Ridiculous.
1 year ago
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