If I could give no stars I would. I got a gift card as a gift and when I went to scratch it off 4 of the numbers were gone. So I reached out to customer service for help and got sent around, had to send pictures to prove I had the card and they told me that there’s no way they could help me. That I needed the original receipt and exact place/time when I got it. I reminded them it was a gift and they said they can’t help unless I reached out to that person for their receipt. So I didn’t get to use my gift and had to just throw it away. I would think there would be some sort of solution in this day of age but no. So honestly that was my first time trying to use Grubhub and I will never use them again. Just based off the company and customer service it was the most horrible experience that went on for days. I talked to them through phone, email and live chat and you’ll have to be the one to continue to reach out because they just won’t respond or will end chats with you. So I 100% don’t recommend ever getting involved with this company.
1 year ago
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