In more than one occasion, they assigned drivers that are an hour away from where I live. The meal arrive cold and the milkshakes melted. In last order I contacted the driver because it’s been 15 minutes I got the notification that they were on their way to the restaurant. My order was already 1 hr delayed at thru point. The driver informed me that they hadn’t gotten a notification yet that the food was ready and that their pick up time was in 40 min more. The order was 2 hrs delayed. I was starting to think that my bad experience was because of the time of day, location, or restaurant but it continues to happen. Now reading the messages I realize is the way GrubHub works.