I ordered a nice steak and Salmon meal for my 86 year old father in law and his elderly wife. They live in assisted living and the food isnt great. First time using grub hub. We got a call from my father inlaw that no food showed up. Then we started calling. After a half hour, we found out the order was picked up at the restaurant but then disappeared. grubhub said the order was canceled. What? The resaurant made the food and it was picked up. I asked who picked it up. No answer. Got a very confusing explanation from grubhub. Will never use again. They don't track anything, no accountability. We received a refund but our elderly parents got nothing. Inexcusable. Horrible business model. How hard is it to track a delivery.