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Anonymous
I preordered breakfast items to be delivered first thing in the morning. The option in the app for the first delivery was 6:45-7 am. I selected this option because I leave the house for work at 7:30 and no later delivery would have worked for me. In the morning I get notification that my order will be delivered at 7:45. I go on the app and chat with the customer service explaining to them that this was not the delivery window I requested. They promptly go to reassure me that delivery window has not passed yet and there is nothing they can do to cancel my order. No matter how many times I let them know that this was not the delivery window I selected and that I do not need a breakfast arriving to my house after I left for work, all I got was “there’s nothing we can do, is there anything else I can assist with”. They are not listening and do not care to address their mistakes! I would not have selected the delivery had I know I will not be getting my food before or at 7 am!!! This is unacceptable!!! $30 wasted. Horrible customer service and no care about their customers at all.
10 months ago
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grubHub has a 1.1 average rating from 1,721 reviews