We utilized GrubHub's food delivery services tonight, but despite the confirmation of delivery, the order was nowhere to be found. A thorough search of the premises, including the parking lot, yielded no signs of the driver or the order. Subsequent calls to GrubHub's customer service resulted in denial of a refund due to the order being marked as delivered. Has anyone encountered similar issues with GrubHub? If so, what steps did you take to resolve the matter? I've contacted them three times, only to be consistently informed that no refund is possible.
6 months ago
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