I recently used Grubhub to order a pizza for a friend in Oxford, MS while I was in Colorado. The experience was extremely disappointing. Despite paying nearly $30, my friend never received the pizza, even though the delivery status online said it was delivered. To make matters worse, the driver failed to notify my friend as promised. It’s likely the driver delivered it to the wrong house.
I reached out to Grubhub customer service, but speaking with the supervisor was unhelpful. Instead of resolving the issue, I felt brushed aside. Frustrated, I requested the deletion of my Grubhub account and credit card information.
This was my final order with Grubhub. They can keep the $30, but they’ve lost a customer. I wouldn’t recommend Grubhub to anyone based on this experience.
8 months ago
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