I cant lie I had already sent my phone off before reading all of the reviews of this company. I sent my phone of last week in perfect condition no issue with the phone at all! it was the iPhone xs max the company had quoted me £415.38 pounds . I received a email Monday just gone stating my phone had been received I then contacted then today as I was scared of what I had read. I simply said what's the status on my phone etc they got back to me ASAP they then offered me £400 and knocked off £15.38 as they stated they found scratches on the phone I don't see how as I had a double screen protector on the front and back and the phone had ben in a sturdy 360 hybrid case less then 6 months , however I just accepted the offer as everywhere else were offering £350 or lower , over all I had a good experience with them luckily