Avoid at all costs. Wish I had seen these reviews before I sent my phone in. Sent a P20 pro, near pristine condition. £120 offered on comparison site. After an "engineer" report, I was offered £60 due to supposed screen burn and damage, engineer obviously needs their eyes checked. Queried the price to which they offered me £120 (screen burn and scratches mysteriously vanished). I accepted this offer but then had an email saying that it was a mistake as it now had screen burn again. Thankfully I had the phone back in the same condition I sent it.
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