AVOID AT ALL COSTS. I just wish I had read honest reviews before sending my iPad to them thinking I was going to get a fair price, then I got an email saying, following their “engineer report” they are dropping the quote by £100 due to the iPad being a different model?? also that it had damage to the screen and casing. My iPad was in excellent condition, I even sent it in the original box, complete with the charger. I declined the lower offer, and asked for photos of the damage to be sent, I never got these, they then offered a higher price following another “engineers report” I asked for it to be returned, as at that point it stopped being about the money and everything about the principal. It arrived quickly however, was grubby with stickers all over it, without the box and charger, but no damage at all. After several emails asking for the box and charger to be returned I was told they can keep them as per their T&Cs. This company is breaking consumer law, by lowering the original quotes substantially giving dishonest reasons for their own monetary gain. Trading standards are now looking into my case. They should not be allowed to get away with this sort of thing. Can they actually keep my charger and original box against my wishes, when I clearly stated I wanted everything back just as it was sent to them? It’s my property after all!!