Gutted I was stupid enough to use this company after it gave the highest price for my used iPhone 8 on a comparison website. Was quoted £195 for the handset which is in very good used condition, then this was reduced down to £60 after an “engineers report” found multiple issues with the phone - screen discolouration, 81% battery life (which under their terms means it needs a new battery due to it being under 85% - mine was actually sent away with 87% battery), deep dent to frame, fake screen??, scratches to screen, chip to camera, the list goes on...needless to say, my phone had none of these issues when I sent it off. Luckily I have about 50 close up photos of it and an expired eBay listing detailing its condition incl battery life etc as had it on eBay for a couple of weeks before deciding to sell to handtec as I thought I’d make a bit more money. I’ve requested my phone returned to me and if it comes back in a different condition to when I sent it off I’ll be taking these jokers to court along with all the pictures etc I have of the phone, just thankful that I have evidence of the phones condition before it was sent to them. Avoid at all costs, recycle with mazuma mobile instead