Wish I has seen all these reviews before, they offer a great price to suck you in, then surprise surprise the 'engineer' finds a fault internally with an LCD bleed! The phone was in perfect condition when it was sent, in their own packaging they sent me. AVOID AT ALL COSTS! This was the email.... Clearly a generic one the send A LOT Dear Customer Thank you for sending your device. Unfortunately, we have found the condition selected does not match the actual condition of the device we have received. Please see our report from our engineers. Engineer Report Notes: Other: LCD bleeding This does affect the condition of the device and the value of recycling. With careful consideration, we have revised the original quote to £40 Please note we require you to email back for the funds to be released stating bank information such as sort code and account number is correct and that you would like us to proceed with the recycle. If we do not hear from you within the next 14 days. We will take this as your acceptance for your device to be recycled. For more info please refer to our terms and conditions. Kind regards