Why oh why did I not do my research properly and read these reviews first??? I was offered £238 for my S10. Sent it in Friday. Got an 'engineers report' on Tuesday stating there was damage to casing, a significant scratch on the screen and the battery was in poor condition. New offer £140! The phone has had a high quality protective screen on it since day 1. It has been housed in a genuine Samsung flip case (which I sent it in with). The battery lasted without any drama. I have told them that I completely disagree and would like my phone returned. I am awaiting their response. Avoid at all costs. Likely to have wasted a couple of weeks.