Absolute joke! Sent my Samsung galaxy watch to them on 25/4/21.. waited for contact from the engineer and nothing, I emailed 3 times before I got a response... I then got an email saying my bank details were wrong, so sent another email with the bank details again 4/5/21... this morning ( 5/5/21) emailed to ask for confirmation and my money! Terrible service in all aspects... would avoid at all costs!