If I could give less stars I would. Hopefully any potential customers will read these reviews and STOP doing any business with these cowboys! How they have managed to trade for so long is beyond me. Sent my iPad Pro after being offered an acceptable price, sent with box and charger, all in excellent condition. Got an email saying after careful examination by their 'engineer' there are deep scratches to screen and also screen burn and offered me a quarter the original price offered. After asking them to return my item they then raised their offer by £20. I told them to return my item, which they did, minus the box and charger! PLEASE, DON'T DEAL WITH THIS COMPANY!