Same as the other reviews really wish I checked reviews first. Got an offer for my iPhone 11 Pro Max of £575 sent phone in and got a revised offer of £450 saying there was a scratch and an issue with the camera. I knew this wasn’t true and requested they send it back without any damage and free of charge as stated on their site (I saw people were being charged £30 to return) Got the phone back to find a new long scratch at the top of the screen. Sent the same phone to another company who offered £550, I got the £550 offer within 24 hours of them getting the phone (they got it on a sat I got paid today Monday in full) Avoid at all costs in terms of selling. This company do however have a good rep if you are buying…. I wonder why? I think they rip people off, people in less financial stead than some accept the decreased offer and this company make a massive profit. That’s my thoughts Other company didn’t mention any issues with my phone, not even the scratch this company did before returning! No camera issue! AVOID!