AVOID! Like other customers...I was offered a good price but after I chased them up for my offer, (they did not get in touch with me once they received it), they offered me £20 less than my original offer. My mobile was like new - it did not have one signal mark on it...however they said they discovered many...lies! However, I did not want my mobile returned in a poor condition so I settled! Imagine if they did that with every customer...great profits! I would NOT recommend this company.