Absolute crooks! Offered me £450 for my phone, that was in absolutely perfect condition all over, had been in a case with a screen protector and literally didn't have a single mark at all and then when they received it they said they were able to find a scratch on the back not visible to the eye but they were able to see it under a microscope using a UV light and they had revised my offer to £80, I am literally speechless beyond belief, never have I ever experienced such a terrible company in all my life, they do offer the most but these offers are FAKE and after seeing everyone else's reviews on here this confirms that their tactic is to lure you in with a false offer and then tell you they've found a scratch and are reducing the offer by 90% and if you don't respond to the email they will automatically put it through and keep your phone!