This company are a bunch of wide boys. I used a comparison site and handtec offered the most by a couple of quid. So I had them send one of their phone packages, followed the instructions, sent my phone and waited. After a few days they emailed to advise that my phone, used but perfect cosmetic condition (as it had, up until the day I sent it to handtec lived in the mother of all protective cases), had significant damage and was not worth the £85 offered but only £30. Well I emailed back, told them they were wrong, fraudulent and they could return my phone right now! To be fair they did.. and I left it in their packaging to send it to a company called WeBuyTek who had offered slightly less.... in less than 24 hours I had emails to say it had arrived, was being checked, that payment was on the way and that payment had arrived. So if you are looking for an excellent honest service I can personally recommend WeBuyTek and would definitely look to use them in the future. I would also advise to avoid handtec like the lying cheating plague they are!