Don't Buy Refurbished From Handtec AVOID, terrible customer service, no transparency and no communication. My partner purchased a refurbished iphone from them only 1 yr ago, suddenly it stopped receiving phone and data signal. He took it to the Apple store who ran a check on it and produced a report stating clearly there was no evidence of water damage or misuse and the fault was due to a hardware issue. A return was organised with Handtec and the phone was sent off with this report in the expectation that they would perform a professional investigation and offer either a replacement or at the very least some kind of voucher towards another purchase with them. We received no communication from Handtec apart from an automated email saying a parcel has been returned back to us. We were then told that in the 48hrs since we had posted this to them and they had returned the same parcel, they had apparently opened up the phone and found water damage was the cause of the loss of phone signal and data (despite nothing else being wrong with the phone). This was clearly bull**** and designed to put them in a position where we could not argue our case. Despite this we tried to contact customer services who just told us the same story about water damage without even asking for the details of our case (suspicious?!). We were told there was no way to speak to anyone more senior and that we could only email them, which we did, ensuring a copy of the report from Apple was attached, and got exactly the same response about water damage with all our questions left unanswered and ignored. Booked another appointment at the Apple store with the same phone that had been returned to us, explained the situation, and within 20 mins walked out with a new refurbished model. We will never again use Handtec and would absolutely not recommend this company to anyone else despite having otherwise had positive experiences with them in the past.