DO NOT USE THIS COMPANY!! They will NEVER pay you the price they offer. My phone was in pristine condition…not even a scratch. So, I selected it was in good condition and got the offer £233. I sent it off then I receive an email saying the engineers had looked at it and there was a dent on the frame and scratches on the screen and they were reducing my offer to £160. I could not believe this and began to wish I’d just used a reputable company that I’d used in the past like Mazuma. Handtec were offering a slightly higher price and now I know why…because they scam you. I am an honest person just trying to recycle my phone and I have never felt more upset at being duped by these utter scammers. Please, please, please DO NOT use them. I don’t want anyone else to have this experience because it makes you feel, quite honestly, like you’ve been robbed. It’s not so much about the money, it’s the dishonesty and immoral integrity that has really got me. Never again will I use an unknown company. I’ll stick to what I know.