I had a pretty awful experience with Handtec.
I ordered a phone, they sent me the wrong phone!
I was told if I sent it back I would receive the correct phone.
They offered me £25 discount for all the hassle.
Once they received the wrong phone, they told me that the original was no longer in stock.
I received a refund, but was told that I would no longer receive the £25.
Complete amateurs in my opinion!