I purchased a refurbished iPhone XS from this company late December 2021. It has been returned for repair 3 times in 9 months due to battery failure as they use non Apple parts. On the second failure the battery expanded and pushed the screen away from the unit, this can't be safe? I have asked for a refund but they just keep replacing the cheap battery and returning it. I will never use this company again! **UPDATE** Handtec have read my review and are now trying to get me to remove it by offering me an a partial refund. A partial refund for a phone that was never fit for purpose! I am now taking legal action against them as this is a total rip off!