Please do not be fooled like I was with the 5* reviews from TrustPilot. After looking through them, it's very obvious that they are either bots or paid individuals which TrustPilot should seriously sort out. Like with so many other people here. I waited an excessive amount of time for them to receive and test my phone I was selling. Then was offered below the quoted price (has anyone actually received their quoted price?). This almost bait and switch tactic is at least not legally advisable and at most straight up illegal. I'm certain that trading standards would have a field day with these people. They failed to provide proof of so called scratches to the device that their "engineer" found, instead being deliberately avoidant and ignoring my questions and demand for proof, eventually after a lot of back and forth, they had told me that they were sending it back to me as they could not prove the damages, pathetic response. Thankfully and very luckily, I received the exact same phone back with no new damages, however I am aware there are many reviews on here where they received either a different device back, a damaged version of their device or even in some cases both! After some light digging, you can see that their address to send to is a PO box with a postcode that apparently has been out of service for years as you cannot locate it on maps. Their "office" is just a house in the local area. You can also see that this is mostly a one man operation rather than having a "team". All very misleading with trying to build a picture to customers and potential customers of a fully fledged business that has been going for "almost 20 years", what a load of rubbish. The Terms & Conditions on their site is also very damning, having the gall to list contact details for Citizens Advice and other legal advice services. Clearly they think that they are above the law. They also talk about a £30 charge for returning the item to you however I can see based on the real reviews that this is only sometimes enforced, holding your phone/device at ransom, and forcing you to accept a lower quote. I imagine this is there for people who they think they can extract money from more easily. The only positive I can state is that my device was returned back to me in around 24 hours and in the same condition. But I think this was more to do with the fact that my device was slightly obscure with none others in stock on their site, and because I had called them out on their misquote. Either way, it was horrible after seeing the real reviews, waiting for potentially a broken or ruined phone which I would lose a lot more money on. I can't tell you how relieved I was to have it back in one piece (despite the lazy and incompetent packaging "effort"). There is a large number of other worrying and very questionable things on the company that I found. But I'm sure eventually it will all catch up to them and they can be exposed as the cheating people/person they really are. If you absolutely must use this business to sell your phone/device. Please take lots of photos of it before hand and note/document any unique serial numbers and do not be afraid to call them out on this. Also be aware of the risks and read reviews on them across a number of review sites. It seems buying from them may be slightly better as an experience but I would personally not risk it. I feel silly for falling for this, and honestly CEX offered me more than even their initial quote so try selling there or somewhere more properly reputable. I think the main take-away for me and hopefully for others reading this. Is to do a lot more research before buying/selling/sending any item/service online or indeed in person. Read a variety of reviews across a range of multiple review sites, not just the big sites like trustpilot and make sure that you have a complete and full picture of who it is you are conducting business with. It could end up in theft and/or loss of money.