DO NOT USE THIS COMPANY! These 5 star reviews have to be fake. I had the same experience as the other low star reviews. Handtec offered £130 for my phone on the website, it was in mint condition, no scratches, no dents. Lo and behold, much like the others, they said the screen was scratched and charging port was dented and revised their offer to £95. I sent them pictures of the phone before I sent it off and asked them for proof of the dents and scratches they mentioned. They said they sent pictures back but they were nowhere to be found even though I asked them multiple times to send them. They then revised their offer to £105. Stuck between the phone getting "lost" in transit and losing everything, or taking their offer. I opted to take their offer.