I sent a phone to this company to be recycled. I gave the phone a thorough check before sending it away and I deemed it in excellent condition. First they offered me £110 less than their original quote as there was a problem with the battery. I challenged this as the battery had over 90% life left and they then backtracked and said it was the appearance. Offering me £20 more then £20 more again. I asked for photos and almost 24 hours later they sent me some. I don’t believe these were of my phone but I feared a damaged phone being returned. Don’t trust these guys. Absolute cowboys!