Order number HO_10007046 I was offered 155 pound for a "working phone" Samsung s21 galaxy so I sent the phone to handtec via royal email. Starting by saying that the phone was in perfect condition like new with the screen a bit worn, after handtec inspection they got back to me saying that the phone had: an internal crack and no battery life. Absolutely not true and just made up on purpose not to pay the initially agreed amount of 155 pound, so they offered a ridiculous 30 pound which I had to accept as I won t be back to the UK until February. I recommend everyone to be extremely careful dealing with this company, they are unprofessional and try in any way possible not to pay you what previously agreed making up things like ”your phone has an internal crack" Shame on you.