I sent a perfect condition phone for which they quoted £155,they have invented non existed faults (deep scratches to front and back glass, scratches to frame and apparently it needs a replacement battery in order to be recycled!?), in light of these invented faults they have now revised their offer to £30. They are absolute scammers and I am gutted that I didn't think to Google them before I sent my phone in, as I found them through a comparison website I wrongly assumed they were legit.