DO NOT BOTHER WITH THIS COMPANY! ITS A SCAM!! will deliberately offer you a higher and correct offer for your phone but once they recieve it they will "invent fake faults" and deliberately offer you a ridiculously low price in the hope you are put off by them sending your phone back in the same condition you sent it in... they are NOTORIOUS FRAUDSTERS in terms of buying handsets which ive now just learnt for my self, DO NOT USE THEM! Instead I recommend platforms like ebay and the like as you'll even get more privately than you would this company with there fake initial offer...