I used MoneySupermarket to sell my phone to Handtec, initially quoted £120 for a device in ‘working’ condition—defined as ‘works as new, with signs of use but no chips, dents, or cracks.’ Handtec provided a prepaid postage label (requiring a personal printer, not one that could be printed in the Post Office), and I sent the phone. Upon receipt, their "engineer" assessed the device, drastically reducing the offer to £58 due to scratches. Naturally, I requested the phone’s return. Shortly after, Handtec countered with an increased offer of an additional £17, which I declined, citing guaranteed £90 offers from other buyers. I proposed £85 for convenience, which they immediately accepted—despite their initial £58 valuation. They also reiterated that other buyers would grade it similarly; however, having worked for one of those alternative buyers, I knew the £90 offer was guaranteed. While payment was prompt, the experience left me questioning Handtec’s business model. Their willingness to settle at £85, despite their initial lowball valuation, suggests a deliberate strategy: significantly reducing quotes after receiving devices, hoping customers accept out of convenience. Given similar reports from others, I’d advise avoiding Handtec.