Filled in form accurately and accepted quote, pre paid phone envelope was then sent. This was a card sleeve and was too small for any modern iPhone. So I had to make a better envelope as I didn't want any damage happening to the phone I was selling. On receipt of the phone they emailed with an 'Engineer Report' which stated there were various cosmetic issues with the phone and so would only pay 50% of the offer their website has stated. I replied saying I was unhappy with this and that non of the items mentioned were on the phone sent to them and asked them to return the phone to me. They then replied saying a second Engineer Report had been undertaken and could offer a closer figure to the original quote. I accepted that as it was easer than worrying about getting the phone back in the same condition it had been sent to them in and they did process the payment quickly. I had read good reviews of this company and hoped things would be straightforward and honest but instead I received just the kind of business practices I was hoping to avoid. I will not use this company again and would not recommend them to friends.