Absolute scammers! Sent my Google Pixel 9 to them after they quoted me £490. Phone was only a few months old and was in mint condition. When they received the phone the supposed engineer identified a noticeable scratch to the screen and marks to the casing. They proceeded to offer me £240 for the phone. I disputed this damage, but they continued to insist and upped the offer to £340, still way off their initial quote. They refused to offer more or admit there was no damage. I swiftly declined this offer and requested the phone be retuned to me. I received the phone back today and thoroughly checked it over. Absolutely no damage whatsoever! Do not use these guys. They clearly lie about the condition to try and push people into taking a lower figure. Don't let these guys take advantage of you.