First and last time I ever use this company. Bought a grade A refurbished iPhone 7 at Christmas. Received phone with wrong cable so they quickly sent right one. Good service, I thought. 10 days later the screen stopped working. I contacted them and explained what happened and they said to return it. Great again. However, a week later they tell me that we have caused the damage so they can repair but we'd have to pay! (we hadn't damaged it, it just stopped working!). A few emails later and after contacting citizens advice, they eventually said they'd repair and return it that very same day. The next day I was told they didn't actually have the part and would have to order it, which would take about a week (strange for a company who apparently specialises in refurbishment of iPhone's!). So just over a week later and we're still waiting. No phone, no further contact or updates. I wish I'd just paid more and gone to carphone warehouse.