After looking for a price for my phone I was offered £135 online. I was asked 2 questions. Is the phone unlocked and does the phone work. I answered yes to both. At no point was I asked about the condition of my phone. I sent it off via the pre paid packaging that was sent to me and within 48 hours i received an email saying it had arrived. After that it all went down. I then 1 day later received an email stating “due to the condition of my phone we can offer you £76” this phone was in very good condition, it had been kept in a case for 2 years. They went on about the battery condition also, again this phone had been used however at no point was I asked about how the battery life was. I challenged this via email and low and behold they came back with another figure of £120. No answers however as to why they had not asked the questions in the first place. After reading these reviews I decided to cut my losses as I would only loose £15 and ask for the money to which now had been paid. I feel this company is very miss leading. I guess my moral of the story is don’t go for the best price without checking the reputation first. Previously I’ve always used mazooma and never had any issues. I will go back to them next time because I have ended up with the same price as they would if offered me anyway. My advice is stay clear of this company as not worth the hassle for an extra few pounds.