ZERO stars! I agreed a price for an almost new iPhone X of 430. We agreed it was locked to EE and so I sent it off. I then had a response to say as the phone was less than 6 months old they cold not unlock it and so it was only worth 130. I proved it was more than 6 months old and I showed them proof of purchase. They ignored that email altogether. So, I asked for it to be sent back and they said it would cost me 30 to have it sent back as I had misrepresented. They suggested I get it unlocked. I explained that I agreed to sell them a locked phone and that is what they got. They have now stopped replying to my emails. They still have my phone and have not agreed to send it back or give me any money. So, surely that means they have stolen my phone? At the very least, it is held to ransom and I have no way of getting it back. They keep telling me to unlock the phone. They are selling the exact phone with an EE lock on the phone for over 600. Liars, cheats, scammers.... appalling. I have asked for the details of the person in authority to deal with complaints- NOTHING!