I wish I'd read the reviews before I sent my phone to them. I posted a Huawei Mate 20 Lite 64GB which was only 6-7 months old. Since purchase it had been in a protective case and had a screen cover on. They offered me £76 online but later emailed me to say the phone had scratches and marks on it and would only pay £55 !! I did dispute it with them and they revised their offer to £65. I've sold older, scratched phones but in good working order to Mazuma in the past and have always received the price they quoted. I'll never use Handtec again, they are just con artists.