If I could give zero stars I would. Looking at the reviews it seems like everyone has had the same experience. to sum it up they either expect you to send them a brand new phone to refurbish which is a joke or they just give you a price online before you send the phone only to then try and bargin with you and bring the price down by 90%. I should have taken the option to sell it to 02 which I will do when I get my phone back which had better be in the same condition
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