I went on a compare website and found that Handtec had good reviews and quoted the best price for my phone (iPhone XR). They offered same day payment. My phone was in immaculate condition, it was 5 months old and had been in a case with a screen protector from day one, so I had no worries about the company not paying the price offered. Big mistake! I had an email from the company at 11.20am (Thurs) to say that they had received the phone and I had to wait until the next day (Fri) to hear from them again (26 hours). They said it was not in the condition that I had stated and it was full of scratches and chips, which is a totally unbelievable lie! I was offered £60 less than the original offer. I argued the point that it was in "mint" condition and they slightly upped the offer. I felt that I had to accept this offer, because if I refused and asked for it to be returned, I reckon it would have been returned "damaged". This is a warning to all potential sellers not to use this rogue company. I am totally disgusted. I have used O2, EE and Mazuma and never had this trouble before. By the way, I received payment today (Tues), which is 5 days after the company received my phone, (they advertise same day payment)! DO NOT USE THIS COMPANY!