Well, after I posted my phone to them I stumbled on this review site and instantly thought I’ve just been scammed, I sent my phone on a Thursday and still heard nothing Monday night. Tuesday morning I had a text saying they still haven’t received my phone, I was just about to write a email to them as the Royal Mail tracking said it had been delivered that morning when I received a email from them saying the order had arrived and they were sending it to their recycle team for inspection, I must admit I instantly thought by reading the comments here that they would get back to me and say there’s scratches or chips or some reason why they won’t give me the full amount so I read through the T&Cs to see that I would have to pay £30 to get the phone back which I would of done because it was a pristine condition 1 month old iPhone 11 Pro 256g. Wednesday night I had a email from them saying great news they’ve just made a payment which will take 24 hours to clear, Thursday the money (full amount) was in my account by midday. Although I sent something to music magpie and got paid a day before and found them to have better communication. Don’t know if I’m just a lucky one but it all went ok, I just wanted to leave this here to show that I found them problem free, will I use them again??? Nope, due to the amount of bad reviews here I dont have the confidence to trust them even though my transaction was fine!