Dear Handtec I wanted to email you to let you know that you are an absolutely despicable company with absolutely no morals or principles whatsoever. I recently made an order with you to sell my Samsung S20 Ultra and was quoted around £673. I read your terms and conditions in Section 2 which states “Handtec reserves the right to request for an original invoice and some form of ID such as a driving licence for particular handsets this is due to security and fraud prevention. If this is not provided there will be a £30 admin fee to return the handset or a reduced price for the handset will be offered.” As I was making the order, and as I did not know WHICH “particular” devices you were talking about, I was of the understanding that I would be informed if my device would be one of these products in advance of me sending my order. I placed the order (HO114465), the package was sent and i was not informed anything about Handtec needing proof of purchase for my particular handset. On Thursday 14th May, Handtec emailed me confirming that they have received my order and will be processing it as soon as possible. However, on Friday 15th May at around 4.45PM, I received an email from Handtec saying “due to the value of the phone, Handtec requires proof of purchase and if i cannot provide this, I can return it but will be charged a £30 admin fee”. I find that absolutely disgusting and vile. Handtec KNEW the value of the phone BEFORE I sent the parcel and I was not told that I needed to provide proof of purchase. If i knew, I would not have sent it as I do not have proof of purchase and unfortunately, I am not a mind reader and don’t know which “particular devices” your horrendous terms and conditions apply to but i thought you would do the decent thing and tell me when you knew which device i was selling to you! To make matters worse, when I contacted Handtec regarding the email I received on the 15th May, I was told by a worker named Sal that Handtec do not contact individual customers after the order is placed and all the information is in our terms & conditions, which is absolutely false as I received an email from Handtec on Friday the 15th asking for proof of purchase! The customer service that Handtec provides was shocking and the processes and transparency of Handtec is even worse and I will not be doing business with you ever again. I will be posting multiple posts along with family and friends on all forums to reflect this shocking experience and will be complaining to Trading Standards and reporting to local newspapers. In a time of economic stress and pressure, Handtec is using its disgusting and dodgy ways to steal money from people. Bunch of fraudsters and a company filled with immorality and lack of principles. An absolute clown company that feeds and rips off the working class. You classless and comedic company, I hope you enjoy your £30!