This business took my fully working phone in for recycle, it then quoted me a lot less due to damage. I requested the phone back and found that my phone had been damaged. This company do not take ownership or investigate the damage or the engineer, my thoughts its a shabby office somewhere. I highly recommend you DO NOT USE this service to recycle your device. They are rated high on sales but very low on buying and recycling. This business has a history of damage or offering you a lower value for your device. A simple search on the internet will show other customers who have been treated the same. Use at your our risk!