Poor manufacturing quality - I own a number of Hawes & Curtis shirts that have been worn numerous times over the years. I purchased two white shirts in October 2023 and have only worn one of them 3 or 4 times - the seam has ripped on the arm all along the sleeve placket through no fault of my own, I was wearing it under a jumper and when I removed my jumper during a restaurant dinner, I finally noticed the sleeve was extensively ripped after some time. I complained to Hawes & Curtis, especially considering the purchase was within 6 months and the shirt had hardly been worn, under Consumer Rights and the fact the shirt clearly was not of satisfactory quality, I should have been offered a refund, repair or replacement. They concluded it was wear and tear due to my elbow rubbing on the material, and after much distain and continued emailing, I was only offered a 15% refund! Shocking excuse, shocking attempt at a resolve. I will not be purchasing any more Hawes & Curtis and will ensure my family and friends will also be aware of this shameful customer service and diminishing quality. I see there have been a number of recent issues reported in relation to ripped garments - so it clearly is poor manufacturing and find it offensive that I have been fobbed off with "wear and tear" from my elbow!