Stay away from their online business!
I emailed their customer service three times (for a simple question): no response!
They took my payment immediately, but... guess what? A week later I am still waiting for my order, and this after having been insulted twice by their courier (Hermes), which lied about not finding me at destination.
To complete the disastrous experience, when I called to complain (today) the first lady hung up on me, and the second accepted my request to cancel my order and refund me, but did not even apologise. I swear: she did not even say “I’m sorry!”
I wish I had never tried their online operation. I have been enjoying some of their products for so long, but they will never see me again.
4 years ago
Holland & Barrett has a
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