Ordered vitamins for my child, but it never arrived. Holland and Barrett used Hermes to deliver this parcel and Hermes courier never delivered the item, instead I recieved an email with a dodgy image which shows the item left in a location that is un-identifiable. I’ve already waited on the deivery time for my order, only to find out on Monday that the order may be lost, or stolen in the case of c r o o k e d Hermes employees. Nonetheless, I spoke to H&B representative Alison, who confirmed that I will get an update today. No updates as Hermes hasn’t got back to them apparently. So basically i’m waiting on their courier service to get back to them so H&B can get back to me, as if that’s my problem now? So where does that leave me as a consumer? I’ve paid for vitamins for my 3 year old who really needs them. Holland & Barrett being the supplier of such items ironically unable to supply them (i know it’s Hermes courier service, but again, H&B should have a contingency plan for such scenario). i’ve waited a week already now and if the items are re-sent, I will have to wait longer, as quoted by H&B rep Alison. This means that my child is going to be deficient in the vitamins that i ordered. So the ultimate question is, how can H&B going to rectify this situation? do they re-send the items with another courier using a quicker service? (preferred option) or do they refund me the money they owe me now? some solutions i’ve come up with as it seemed like your telephone reps weren’t too sure of any solutions. Holland & Barrett need to take full responsibility of this. I know it is the courier companies fault but at the end of the day you H&B chose to use Hermes who prove to be incompetent over and over again. Also not forgetting to mention the distress of time and anticipation of having wait to receive the delivery will never be accountable for by H&B. Absolutely terrible service from the so called ‘UK’s largest health & wellness retailer’ as quotes on their social media sites. Also 145 years of experience apparently, but they still haven’t figured that Hermes courier service is absolutely useless!