Ordered some flour online and on the day the order was supposedly out for delivery it never arrived. Contacted customer service and they responded quickly advising order was lost in transit so opted to have a replacement order sent to me. Having checked the order status via my h&b account, it transpired that the order was in fact damaded in transit. Not sure why customer service person lied about that. The replacement order arrived quickly but was left outside my neighbour's door not sure why. (Hermes courier deserves a negative review of their own as not had great experiences with them!) Anyway the replacement order was also damaged! There was flour all over the box. Given this happended once before, am dissapointed they didn't package it better. Contacted customer service about it but still no response after 5 days. Very disappointed.